A 3% surcharge applies for bookings using AMEX cards.
A deposit, equivalent to the fare of the first night stay, will be charged upon booking. This policy may vary slightly with different booking companies. Check booking company policies.
Bookings may be cancelled up to 7 days prior to check in date with a full refund.
Bookings cancelled within 7 days of the check in date will forfeit their deposit.
An electronic funds transfer can be made as a deposit although the booking will only be secured when the funds have been received by Moonlight Bay.
Bookings made using invalid credit cards or cards with insufficient funds are not secured and will be cancelled at the discretion of Moonlight Bay Management. All appropriate efforts to contact the guest will be made prior to cancellation.
All persons must be declared on your booking or be present at the time of check in. Please note guest capacity for each room type. Extra guests not declared on your booking will be charged to your account at the following rates:
- $40.00 per adult or child over 14 years old.
- $20.00 per child 14 years or under.
- $10.00 per infant 2years old or under.
Bookers and guests presenting at reception to check in must be over 21 years of age.
SCHOOLIES BOOKINGS will not be honoured. Bookings during schoolies periods will be contacted and if the booking is considered by Moonlight Bay to be a group of school leavers the booking will be cancelled. Schoolies presenting at reception to check in will be refused entry, the booking cancelled and they will forfeit their deposit.
Overflow or last minute/discounted bookings may not be allocated one-bedroom, two-bedroom or king spa studio apartments as pictured on our website i.e. they may be allocated a different room type with similar amenities.
Check in is from 2pm or unless prior arrangement has been made with Management.
Late arrivals after 6pm must notify reception to arrange a late check in. Ph: 03 5985 7499
Check out is by 10am unless a prior arrangement has been made with Management.
Late check outs without prior arrangement will be charged at the rate of $50.00 per hour up to 12 noon, upon which you will be charged an extra nights fare.
A valid credit card must be presented upon check in as security and a pre authorisation amount of $50.00 may be processed to validate the provided card.
EFTPOS cards are not an acceptable form of security. In the event a valid credit card cannot be provided a cash bond of $250.00 may be requested. Moonlight Bay Management reserves the right to refuse any booking that cannot provide a valid credit card and photo ID to match the name on the booking.
Please note that a lost key fee of $50 will be charged to your account if keys are not returned, or left in your room at check out.
Smoking inside rooms is strictly prohibited. Evidence of smoking inside rooms will incur a fee of $250.00 for cleaning and de-odorizing and cancellation of your booking without a refund.
Smoking areas and ashtrays are provided for use in the car parking areas only.
Smoking on the upper balconies, in front of rooms and in the pool/BBQ area is not permitted. Please consider other guests and that smoking may affect the quality of their stay.
Each apartment has 1 car parking space. Park in the numbered space that corresponds with your room number, unless directed by Management.
Extra vehicles can be parked on the street but please observe parking restrictions and signage.
The outdoor pool is heated seasonally from October to May inclusive and is available for use by Moonlight Bay guests only from 9am to 9pm. Visitors cannot be accommodated within the pool/BBQ area.
Pool towels are available from reception. We ask that you return pool towels prior to check out. Pool towels not returned will be charged to your account at a cost of $25.00 each.
Smoking is not permitted inside the pool/BBQ area.
Glassware including bottles are not permitted inside the pool area.
Please observe pool rules and allow all guests easy access to the pool area.
BBQ’s are available for use. Ensure gas is turned off after use and that the cooking surface and utensils are cleaned after use by using the BBQ wipes provided.
Guests must comply with COVID-19 restrictions, State and Federal Government directions and mask requirements whilst outside their room or in the pool/common areas.
To restrict unnecessary and avoidable social contact during the COVID-19 period, we would prefer that VISITORS do not come on site. Visitors of guests must present at reception and check in using our QR code and show proof of vaccination.
Visitors are not permitted inside the pool/BBQ area.
Moonlight Bay cannot guarantee that all facilities (swimming pool, laundry etc.) will be operating at full capacity during periods of Covid-19 restrictions.
Reception open hours may vary during Covid-19 restriction period.
Vaccination requirements: As un-vaccinated guests are not permitted in common areas including the pool/BBQ area and in the interest of protecting our staff and other guests, all eligible guests must be fully vaccinated against Covid-19. Covid-19 Vaccination Passports/Certificates will be a condition of entry. Moonlight Bay reserves the right to refuse entry to anyone unwilling to produce proof of vaccination.
© Moonlight Bay Apartments